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Categories
PLACING AN ORDER/REORDER
 
How do I place an order?
How do I upload/send my files?
How do I add items to an order?
Selecting a shipping method
Verify order has been placed
How do I order multiple pieces?
How do I place a re-order?
How do I place an order and have my graphic designer upload my files separately?
Do I have to re-create my order every time?
 

 

FILE PREPARATION
 
How do I upload/send my files?
How well will my job match what I see on my monitor?
Will you match a sample I print out on my own printer, or a previously printed sample?
What do I do if my job requires a precise color match?
Can I send you documents created in MS Word or PowerPoint?
What other file formats can you take?
What is the difference between the RGB and CMYK color format?
If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
How much bleed should I have for an envelope?
Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?
How should I take pictures with my digital camera?
Where can I get some more tips on designing my material?
How long will it take to upload my files?
Why are the files I submitted incomplete or corrupted?
Why can't I use spot colors for full color jobs?
What are "Bleeds", and why do I have to set them?
What does PDF stand for?
What resolution should my graphics file be?
What are color separations?
What does (4 over 1) or (4 over 4) or (4 over 0) mean?
What does (2 over 1) or (2 over 2) or (2 over 0) mean?
What is the Pantone Matching System?
 
TRACKING/STATUS OF ORDER
 
How long does it take for me to get the proof of my job?
How long will it take to get my order?
Order Handling / Turnaround Time:
Does the Turnaround Time include Shipping Time?
What does your pricing include, and are there any additional fees besides what I see on the site?
   
BILLING, PAYMENT AND EXTRA CHARGES
 
What methods of payment do you accept?
Do you charge taxes on the orders?
How is it that Bargainprinting.com offers such low prices?
How much do you charge for shipping/handling?
How do I make changes to my account or change my email/password?
   
TERMS, CONDITIONS AND PRIVACY POLICY
 
What if I am not satisfied with my printing?
What if I want to return my order?
What if I found a mistake in the artwork?
How well will my job match what I see on my monitor?
Do you check the copyright of images and text?
Do you share or sell my contact information?
Is your website secure?
   
JOBS IN PROGRESS AND CHANGES
 
How do I make changes/cancel to an order?
Changing the shipping method
What if I want to change something on my order after I've placed it or approved the proof?
 
ADMINISTRATION
 
How do I view my proof?
Why can't I see my graphics file in the file upload utility?
How do we use order numbers?
If I have forgotten my Password, how can I retrieve it?
If you are already a registered user, how do you change addresses and other information?
   
CONTACT INFO
 
What is your phone number and operating hours?
How can I reach someone for questions or instructions?
How long will it take for an e-mail reply to an inquiry?
What is your address, phone number and operating hours?
   
PRODUCTS, QUALITY AND SPECS
 
Can I order 2-color printing from you?
Can you print jobs that are different than the standard formats that you offer?
What kind of paper will my job be printed on?
How well will my job match what I see on my monitor?
Will I always receive exactly the quantity I order?
Do you offer such low prices by "ganging" my job together with others?
What process / equipment do you use at Bargainprinting.com?
How do I know my printing will be of good quality?
What are the common sizes for catalogs and booklets?
What are the different types of bindings available in the market?
What are the different types of bindings available at Bargainprinting.com?
What are the standard sizes for brochure?
What are the standard substance weights for envelope?
What type of label is best for outdoor and industrial applications?
What determines the price of a label?
What materials can labels be made from?
What's the difference between die-cut and butt-cut?
What is engraving?
What is raised printing?
What is flat printing?
What is scoring?
What are embossed or de-bossed printing?
What is the standard window measurement for business envelopes?
The window in most commercial business envelopes is 1-1/8 x 4-1/2.
What type of envelope should I use?
What are the most popular sizes for personalized note pads?
 
SHIPPING AND MAILING RESOURCES
 
Shipping Services and Cost
Where can I check shipping transit times?
Where can I find Post Office regulations and rules for bulk mail permits?
What are the postal requirements for my envelopes
   
PAPER AND PRINT TYPES
 
What is the difference between Matte and Gloss Paper Stock?
What is the difference between Offset and Coated (Matte or Gloss) Paper Stock?
What is the difference between Cover Stock and Body Stock?
What is the difference between Body Stock and Text Stock?
What does the # in 70# or 80# paper mean?
What is the difference between 70# and 80# of the same type text paper?
Does weight of the paper stock effect durability and quality?
What are the grades of paper and the basis weight of each?
What are the most common card stocks used in postcards?
What is cover stock?
What is the difference between 100# text stock and 14pt card stock?
What is the difference between coated and uncoated stock?
What kind of paper do you use?
   
TIPS, QUOTES AND SALES HELP
 
What are my options with 1-color or 2-color printing to create a higher impact publication?
How does the Bargainprinting.com Quote system work?
 
TEMPLATES AND DESIGN HELP
 
Do you offer templates that can help me with my jobs layout?
Do you have any design tips?
Can you design my project?
 
   
   
How do I place an order?
  To place your order, please visit our website Bargainprinting.com and then follow the steps below to complete the ordering process:
   
 
1. Click on the product category you would like to order
2. Check the specs provided
3. Get an instant price and turnaround time from our calculator located on the right side of the screen.
4. Scroll to the bottom of the page, click save and continue
5. Once you click save and continue you will be asked to log in - if existing customer, or sign up for new customers. The sign up is free and will take only a few minutes.
6. Once you click your option, you will be asked to log in -if existing customer, or sign up for new customers. The sign up is free and will take only a few minutes.
7. Now you are ready to place your order by filling out the order form, and either send it with the files attached, or submit the order with out files.
8. Your order is considered placed ONLY if you are given an order number- usually a 6 digit number.
9. Please be sure to proof your work, as we are unable to make changes to an order once it gets into production.
   
How do I upload/send my files?
  Bargainprinting.com provides customers with 4 ways on submitting their files
 
Attach the file to the order form -while placing the order
Upload files on the Bargainprinting.com FTP- an order # is required
Email your files to info@bargainprinting.com
You can mail them on a CD via courier or snail mail (view section H for our address)
   

How do I add items to an order?
Due to the nature of the product, each and every job is managed separately. If you have more than one orders to place, please place them separately.

Once an order is placed, you cannot add additional products, please place a new order.

 

Selecting a shipping method
When placing your order you will be asked to select your shipping method. Using the shipping calculator provided on the site, you can get an estimate of your shipping cost.

While your job is in process you can request a change in the shipping method by emailing us at info@bargainprinting.com.

When selecting your shipping method keep in mind the days it takes in transit in addition to the turnaround time.

   

Verify order has been placed
You can always log on to your account to verify that your order is placed. As long as you are given an order number, you should be certain that your order is in our system.

When logging in you will be able to view the order you placed, however, that does not provide you with up to date status info.

   
How do I order multiple pieces?
To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you would like to place an order for 5 different lots of 1000 postcards each, you will have to place 5 orders of 1000 postcards. By placing one order of 5000 cards is NOT the same. Each different artwork, has to be treated an a separate order.
   
How do I place a re-order?
To reorder a product we printed for you in the past, please enter a new order in the system and you will be provided a space to type in the original job # we are reprinting. Placing the order is necessary, but it is not necessary to provide us with your files again.
   
How do I place an order and have my graphic designer upload my files separately?
When placing your order, indicate that the files will be send via another method rather than attaching them to the order form. Provide your designer your order number and he/she can email them to us, upload them on the Bargainprinting.com ftp, or mail them to our office.
   
Do I have to re-create my order form every time?
Every time you have an order to place, you will need to fill out the order form; however, you will not need to sign up if you have your user name and password available.
 

How do I add items to an order?
Due to the nature of the product, each and every job is managed separately. If you have more than one orders to place, please place them separately.

Once an order is placed, you cannot add additional products, please place a new order.

   

Selecting a shipping method
When placing your order you will be asked to select your shipping method. Using the shipping calculator provided on the site, you can get an estimate of your shipping cost.

While your job is in process you can request a change in the shipping method by emailing us at info@bargainprinting.com.

When selecting your shipping method keep in mind the days it takes in transit in addition to the turnaround time.

   

Verify order has been placed
You can always log on to your account to verify that your order is placed. As long as you are given an order number, you should be certain that your order is in our system.

When logging in you will be able to view the order you placed, however, that does not provide you with up to date status info.

   
How do I order multiple pieces?
To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you would like to place an order for 5 different lots of 1000 postcards each, you will have to place 5 orders of 1000 postcards. By placing one order of 5000 cards is NOT the same. Each different artwork, has to be treated an a separate order.
   
How do I place a re-order?
To reorder a product we already printed for you in the past, please enter a new order in the system and you will be provided a space to type in the original job # we are reprinting. Placing the order is necessary, but it is not necessary to provide us with your files again.
   
How do I place an order and have my graphic designer upload my files separately?
When placing your order, indicate that the files will be send via another method rather than attaching them to the order form. Provide your designer your order number and he/she can email them to us, upload them on the Bargainprinting.com ftp, or mail them to our office.
   
Do I have to re-create my order every time?
Every time you have an order to place, you will need to fill out the order form; however, you will not need to sign up if you have your user name and password available.
 
How do I upload/send my files?
   
 
Attach the file to the order form-while placing the order
Upload files on the Bargainprinting.com FTP- an order # is required
Email your files to info@bargainprinting.com
You can mail them on a CD via courier or snail mail (view section H for our address)
   
How well will my job match what I see on my monitor?
Although we are trying to match the colors as closely as possible, the colors of the final piece might differ from the colors you see on your screen or a printout from an inkjet or laser jet. Because of the wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. Please pay attention on the color values to assure close match.
   
Will you match a sample I print out on my own printer, or a previously printed sample?
We are trying to match the colors as much as possible. Please check the color values with a PMS book if you have any questions how a color is coming off an offset press.  Due to calibration issues, your screen, or printer might display colors differently.
   
What do I do if my job requires a precise color match?
In this case, we recommend that you order a match print, which is a color proof that comes off an offset printer. We will send the match print to you via overnight delivery service, and once you approve it we will print your job, or make adjustments as per your instructions. This process is costly and adds more days in yout job's turnaround time.
   
Can I send you documents created in MS Word or PowerPoint?
We will gladly accept files created in word or powerpoint. However, due to the nature of the programs, a proof is required to confirm layout and positioning.
   
What other file formats can you take?
We accept most Mac or PC version formats, or any file output as a PDF. Some of the best formats are QuarkXpress, Photoshop, Illustrator, Pagemaker, InDesign, Distiller, CorelDraw, Fireworks, Freehand, and most MS files.
 

What is the difference between the RGB and CMYK color format?
RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing", commonly referred to as "full color printing".

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors. For this reason, we request that you convert your colors from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results since you can do adjustments if a difference in color occurs during the conversion.

 

If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
We prefer that you submit the native .pub file rather than compressing it. However, we recommend that you zip together all graphics or files associated with your job and submit them all together. If you are using a font that is not included with Publisher, please send it along with your Publisher file.

   
How much bleed should I have for an envelope?
Whenever your projects have bleeds, please allow an area of 1/16 inch on each side for cutting or trimming.
   
Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?
We prefer to receive a single layout and we will be setting the run on our end.
   
How should I take pictures with my digital camera?
If you are planning to use images taken by a digital camera on an offset printer, please keep in mind to shoot the pictures using the highest resolution possible. This may require; using larger storage space on your disk and longer downloading time, but the quality will be better. The resolution should be of at least 300 dpi.
   
Where can I get some more tips on designing my material?
You can visit CreativeBlvd.com for great information on designing, software and tips on your setting up your artwork.
 
How long will it take to upload my files?
It will vary depending upon your file size, the speed of your Internet connection. It usually takes from a few seconds to a few minutes using a fast connection. You will receive a Thank You page once the file is uploaded.
   

Why are the files I submitted incomplete or corrupted?
Occasionally, a user will quit an application or power down the system before the application completes the writing process. In addition, operating systems can experience errors that result in "unexpected end of file" or data that was not written to disk (or written incorrectly).

If linked imports are not included in the submission of an order the file may only contain low-resolution images, which will reproduce poorly. If 1-bit or 4-bit vector imports are embedded in some applications they can convert into part of the background and display previously "hidden" qualities.

These and many other problems can occur in the composition, saving and transmission process which make it impossible to use the data received to image a job.

   
Why can't I use spot colors for full color jobs?
As with RGB, spot colors were not intended for the process (four color; CMYK) environment. These colors were developed by pigment designers who license a color to manufacturers to produce ink that has the exact hue match to a specified color. Chip charts are provided either digitally (in the color selection portion of layout applications) or physically (on material printed with that specific ink; Pantone chart or chip books) and the user makes their selection and assignment. Some spot colors do exist within the CMYK gamut, but many do not. These colors cannot be produced accurately using any combination of the process color model.
 
What are "Bleeds", and why do I have to set them?
If the colored background of a layout extends to the edge of the sheet it is desirable to have the color extend or bleed over the intended trim marks or line. This produces a far more finished result on the edges of the page and deters the perimeter of the page from appearing ragged or uneven because of the substrate or paper showing.
   
What does PDF stand for?
PDF stands for Portable Document Format, a universal file format developed by Adobe that preserves all the fonts, formatting, graphics and color of any source document. It allows a file to read through the use of Acrobat Reader ( a free program available from Adobe) regardless of the hardware or software platform on which the file was created.
 
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